Please read our FAQ before sending us a message.

1. What payment methods do you accept?

We accept PayPal. When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to ‘Log in’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return.

2. What countries do you ship to?

We ship worldwide!

3. I cannot find my country in the shipping list?

We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer.Please contact our customer support team for further information.

4. How much does shipping cost?

Standard Delivery(US Only): $5.99

International (Other Country): $6.99

Insurance Shipping (Lost, Stolen, Defective,…): $11.99 (Standard shipping + Insurance)

5. What places are you not able to ship to?

A: We ship worldwide but full tracking is only provided for these countries: Canada ,Great Britain ,Germany, France, Japan, Italy, Spain, Australia, New Zealand, Brazil, Hong Kong, Singapore, Austria, Belgium, Denmark, Finland, Netherlands, Norway, Poland,Sweden, Switzerland, Greece, Ireland, Israel, Portugal, Croatia, Estonia, Gibraltar, Hungary, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Any countries that are not listed above, tracking stops once the package is handed over to the international carrier. For these countries we do not receive additional tracking updates, therefore we are not liable once they have been given to the international carrier.

6. We do not ship to the following:

Cuba, Falkland Islands, Iran, North Korea, Somalia, Sudan, and Republic of the Union of Myanmar.IMPORTANT: Kanji, Foreign Characters, Accents, and other special characters cannot be used for shipping addresses.

7. Once I order something – what happens next?

On average, merchandise is produced and shipped from our facility 3-5 business days after purchase. Standard shipping/transit times apply (12-20 days for domestic and 1-4 weeks for international).

8. What if the customer picked the wrong size or color, can I change it?

A: Our production facility is automated for processing orders as fast as possible so your customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production.Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. Please utilize the size charts and have a detailed explanation available to your customers.

9. Q: What is your replacement/return policy?

Please see our Return & Refund Policy